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The FAQ's are a summary of common questions from our clients, if you have other questions, please send them to onlineorders@tobacconistofgreenwich.com
Here are answers to what we get asked the most.
We are open Monday through Friday from 11:00 AM to 6:00 PM, and Saturday from 10:00 AM to 5:00 PM. We are closed on Sundays.
Yes, we offer online ordering through our website and ship to locations within the United States. Shipping rates and delivery times vary based on destination and selected shipping method.
Yes, we offer same day in-store pick up for all products that are in-stock. Orders must be placed before 3:00PM EST for the same day pick-up. Any orders received after 3:00 PM may be picked up the following business day.
Yes, we offer same day delivery within a radius of 150 miles of our retail location. Any same day orders must be received before 1:00 PM and are normally delivered by 6:00PM. Expedited services are available, however will incur additional charges greater than the same day delivery fee which varies based on distance. All same day deliveries require an adult present with a valid 21+ ID to be completed. No same day merchandise will be left at a vacant destination. If no one is present and the merchandise is returned, the customer will incur additional costs with each additional attempt.
Please see our Return Policy for additional details. Any refunds will be issued to the original payment method, excluding shipping or any processing costs.
No, we do not offer any cigar storage services on-site. We do offer humidors of many varieties ranging from desktop to cabinet style humidors.
No, we do not offer private event hosting at our store. Off-site events are possible either at a private home or other venue, please call us at 203-869-5401 to discuss the details of your event and our minimum requirements.
Yes, we carry a wide range of the world's best cigar accessories, including lighters, cutters, cases, humidors, and more.
Yes, we buy rare cigars from customers all the time depending on their condition and the level of desirability of the item(s). If you have a collection of rare cigars you are looking to sell, please contact michael@tobacconistofgreenwich.com
Yes, check our website or contact us for information on upcoming experiences.
It depends on the item and the availability from the manufacturer. All paid pre-orders can be canceled by the customer at any time by contacting onlineorders@tobacconistofgreenwich.com. Please note that if you do cancel a pre-order and change your mind, you will be put at the back of the queue.
You can reach us by phone at 203-869-5401 via email at onlineorders@tobacconistofgreenwich.com
Shipping & Return Policy:
We stand by the quality of our products and are committed to customer satisfaction. If your purchase arrived damaged, please contact us within 14 days of receiving your order. Please note that many items, given the nature of our products, may be deemed ineligible for return. By purchasing on our website, it is understood that this decision is at the sole discretion of our staff.
For questions, please contact onlineorders@tobacconistofgreenwich.com or call us at 203-869-5401
Still have additional questions? Contact us today.
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