Privacy Policy of The Tobacconist of Greenwich

Tobacconist of Greenwich, LTD ("we", "us", or "our") operates this website and is committed to protecting the privacy and security of our customers' and users' information. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website, use our services, or interact with us in other ways, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

On this website.
In email, text, and other electronic messages between you and this website.
When you interact with our advertising and applications on third-party websites and services if those applications or advertising include links to this policy.

It does not apply to information collected by:

Offline or through any other means, including on any other website operated by any third party; or
Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the website.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our website, including information:

By which you may be personally identified, such as name, postal address, e-mail address, telephone number ("personal information"); that is about you but individually does not identify you; and/or

about your internet connection, the equipment you use to access our website, and usage details.

We collect this information:

Directly from you when you provide it to us. Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies. From third parties, for example, our business partners.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To present our website and its contents to you.
To provide you with information, products, or services that you request from us.
To fulfill any other purpose for which you provide it.
To provide you with notices about your account, including expiration and renewal notices.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing.
To notify you about changes to our website or any products or services we offer or provide through it.
To allow you to participate in interactive features on our website.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

Your Rights and Choices

You have rights under data protection laws in relation to your personal information. This may include the right to access, correct, delete, or transfer your personal information, subject to certain conditions. You also have the right to object to some processing and, where we have asked for your consent to process your data, to withdraw this consent.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

The Tobacconist of Greenwich

8 Havemeyer Pl,

Greenwich, CT 06830

Email: onlineorders@tobacconistofgreenwich.com or call (203) 869-5401

Terms & Conditions

1. Introduction

Welcome to The Tobacconist of Greenwich, your premier destination for premium cigars and accessories. By accessing or using our website, you agree to adhere to the terms and conditions outlined herein. These terms are designed to create a safe, informed, and seamless experience for all users. Please review these terms carefully before engaging with our services.

2. Product Information and Accuracy

We take pride in providing accurate, detailed descriptions and high-quality images of all products. However, slight variations may occur due to manufacturer updates or individual display settings. The Tobacconist of Greenwich reserves the right to modify product offerings, specifications, and prices at any time without prior notification.

3. Pricing and Payment Terms

All prices displayed on our website are in U.S. dollars and may change without notice. We accept a range of secure payment methods, including major credit cards and other electronic payment options specified during the checkout process. Orders will only be processed once full payment authorization has been received. Promotional and offer codes must be applied at the time of purchase; they cannot be retroactively applied.

4. Shipping and Delivery Policy

The Tobacconist of Greenwich proudly ships to various locations within the United States. Shipping rates and delivery estimates are dependent on the destination and the shipping method chosen at checkout. We endeavor to meet estimated delivery times; however, delays due to carriers or unforeseen circumstances are beyond our control, and The Tobacconist of Greenwich is not liable for such occurrences.

All shipments require the signature of a 21+ adult or they may be not delivered and/or returned. If a product is unable to be delivered due to the signature requirement, the buyer is responsible for any additional shipping costs.

5. Returns, Refunds and Exchanges

We stand by the quality of our products and are committed to customer satisfaction. If your purchase arrived damaged, please contact us within 14 days of receiving your order. Please note that many items, given the nature of our products, may be deemed ineligible for return. By purchasing on our website, it is understood that this decision is at the sole discretion of our staff.

Return Eligibility

Due to the nature of our products—including premium cigars and luxury accessories—many items are not eligible for return. Eligibility for a return is determined solely at the discretion of The Tobacconist of Greenwich. By purchasing from our website, you acknowledge and agree to these terms.

Exclusive, Limited, and Rare Products

Products labeled as exclusive, limited, or rare—including select cigars and accessories—are non-refundable, except under the following conditions:

If an item is delayed beyond the quoted availability window, you may request a refund to your original form of payment.
If a refund is requested prior to the availability window expiring, it will be issued as store credit only.

Refunds for In-Stock Items

Refunds for regularly stocked items are available prior to shipping label creation. Once a shipping label has been issued, the order is considered processed and must be received by the customer before a return can be initiated.

To return an item:

Contact us to request a Return Shipping Label.
Once the item is received by our warehouse, it will be inspected.
If the item is found to be in original, undamaged condition, a refund will be issued to your original payment method.

Items returned in damaged or altered condition may be subject to partial or denied refunds, at our sole discretion.

Important Notes

All returns must be pre-approved and initiated within 14 days of delivery.
Shipping costs are non-refundable unless the return is due to our error (e.g., damaged or incorrect items).
All refund decisions are final and subject to inspection and approval by our team.

6. Privacy and Data Protection

Your privacy is paramount. We collect personal information solely for the purposes of order fulfillment, customer service, and enhancing your user experience. The Tobacconist of Greenwich does not sell, trade, or share customer information with third parties, except when required to process orders or comply with legal obligations. For more details, please refer to our comprehensive Privacy Policy.

7. Ownership and Intellectual Property Rights

All content on this website, including but not limited to text, images, logos, videos, and designs, is the exclusive property of The Tobacconist of Greenwich and protected by applicable intellectual property laws. Unauthorized reproduction, distribution, or modification of our content is strictly prohibited.

8. Limitation of Liability

The Tobacconist of Greenwich strives to provide an exemplary online experience, but we cannot guarantee uninterrupted, error-free service. We disclaim liability for any direct, indirect, incidental, or consequential damages arising from the use of or inability to use our website or products. This includes, but is not limited to, data loss, revenue loss, or other intangible losses resulting from delays or errors in accessing our services.

9. Governing Law and Jurisdiction

These terms and conditions are governed by the laws of the State of Connecticut, without regard to conflict of laws principles. Any dispute arising out of or relating to the use of this website or purchase of products shall be resolved exclusively in the state or federal courts located in Connecticut.

10. Updates to Terms and Conditions

The Tobacconist of Greenwich reserves the right to update or modify these terms and conditions at any time. Continued use of our website following any changes signifies your acceptance of the revised terms. We encourage you to review these terms periodically.

11. Contact Information

For any questions, feedback, or assistance regarding these Terms & Conditions, please reach out to us: onlineorders@tobacconistofgreenwich.com

Your use of our website signifies your agreement to these terms. Thank you for choosing The Tobacconist of Greenwich.

Age Verification

Our products are intended solely for adults of legal smoking age. By accessing and using this site, you certify that you are at least 21 years old and legally permitted to purchase tobacco products within your jurisdiction. We reserve the right to request age verification as a condition of order fulfillment and may terminate an order at any time if we believe the identification is invalid.